We’re hiring: Supporter Services Assistant

The deadline to apply for this position has now closed. We are currently reviewing applications and will be in touch with successful candidates regarding the next stage. We received a large number of applications for this position and so, unfortunately, will not be able to reply to individuals who have been unsuccessful.


About Good Law Project

Good Law Project’s mission is to achieve change through the law. We defend, define and change the law to protect the environment, uphold democracy and ensure no one is left behind. We hold Government and others to account through challenges in the courts. We are a small and young organisation, but we have been expanding quickly, with increasingly prominent and successful legal cases: we had a primary role in overturning the prorogation of Parliament 21 months ago and have more recently been shining a bright light on the government’s award of PPE contracts and jobs to their friends and associates. We raise funds directly from the public for our work in the public interest, and operate on a not for profit basis. We are brave, honest and decisive – those are Good Law Project’s values.

Over the past 12 months, Good Law Project has grown significantly. There are now almost 200,000 supporters on our mailing list and over 22,000 supporters who make a regular donation. We are primarily funded by our supporters. Our work is only possible thanks to them. 

We are now looking for a Supporter Services Assistant to join our busy and dynamic team so that we can continue to engage with our supporters in a meaningful way, assist them with any queries effectively and in a timely manner, and help improve our campaigns and communications.

You can read the full job description and person specification here

  • You will report to the Supporter Services Officer. 
  • You can see how the role fits into the current Good Law Project team here.
  • Salary: £26,000 per annum with generous benefits, including enhanced pension contribution 
  • Hours: 35 hours per week, over 5 days with some flexibility on distribution of hours.
  • Contract type: permanent after completion of 3 months probation.
  • Location: Hybrid office in central London (subject to any Covid -19 restrictions) with options for considerable flexibility.

Duties and key responsibilities

  • Provide timely and high quality responses to Good Law Project supporters.
  • Keep the Customer Relationship Management (CRM) system up to date.
  • Collate and report insight on our supporters.
  • Maintain quality of comms with supporters and seek to continually improve this.
  • Undertake and support other fundraising and communications activities as requested by the team.

Experience and attributes

Essential:

  • Experience working with members of the public, whether in a customer service role or providing supporter care.
  • Ability to communicate effectively in writing and over the phone, tailoring your approach to individual supporters. 
  • Strong IT skills, with the ability to pick up new systems.
  • Highly organised with the ability to juggle competing priorities.
  • Commitment to a high standard of professional behaviours, including collaboration, honesty and integrity.
  • Track record of working under pressure in a fast-paced environment – alongside excellent attention to detail and accuracy.
  • Flexibility and adaptability in attitude and approach to work, with a willingness to ‘muck in’ and support the team with whatever might arise, working towards a common objective.
  • We do not require specific qualifications for this position – as long as your experience speaks to the requirements of the role, we are interested to hear from you.

Desirable:

  • An interest in the UK political landscape.
  • Experience with CRM systems.
  • Experience with customer support systems.
  • Experience working in a supporter-based organisation, with a focus on supporter base growth and retention.

To apply, please submit the following to [email protected], with the subject line “Supporter Services Assistant”:

  • A one 3-page document consisting of your CV (max one page) with a covering letter of no more than two pages outlining why you are interested in the role, and how you meet the requirements.
  • Details of two referees. 

Deadline for applications: 23 August 2021

We intend to hold interviews via Zoom on 17 September 2021. If you cannot make this date then please let us know in your covering letter.

We welcome and encourage applicants from all backgrounds and do not discriminate on the basis of age, disability, LGBT or relationship status, pregnancy and maternity, race, religion and belief, sex or social class. We particularly welcome applications from candidates from ethnic minorities and/or those with lived experience of disadvantage.