Supporter Services Manager (interim cover position)

About Good Law Project  

Good Law Project uses the law for a better world. Our mission is to protect the environment, uphold democracy and ensure members of marginalised groups are not left behind by society. We hold the Government, firms and other public bodies to account through legal challenges and campaigns for positive change. As a campaigning organisation, we are outspoken and challenge injustice.

Over the past few years, we have led a number of successful legal challenges to protect the interests of the public. We had a primary role in overturning the prorogation of Parliament in 2019. Earlier this year, we successfully challenged the Government’s operation of a fast track ‘VIP lane’ for awarding lucrative PPE contracts to those with political connections, and our campaigning played a key role in the Met Police opening an investigation into Boris Johnson over the Partygate scandal. In July, we campaigned alongside Friends of the Earth and Client Earth to deliver a rare win for the climate: the High Court found the Government’s net zero strategy was unlawful and ordered Ministers to update it.

We raise funds directly from the public for our work in the public interest and operate on a not-for-profit basis. We are a young, fast-growing organisation, which values bravery, honesty and decisiveness. We recognise the value of our employees, individually and collectively. We entrust our commitment and investment in their welfare. 

About the role

Reporting to the Director of Campaigns, the Supporter Services Manager will ensure supporters and the wider public have an excellent experience in all their interactions with Good Law Project. This will involve maintaining best practice to deliver an exceptional supporter experience to our current and potential supporters, effectively analysing and using data, and overseeing the work of the Supporter Services Assistant. The Supporter Services Manager will also ensure other teams within Good Law Project have the data and insight required to run more effective campaigns and to grow our regular donor fundraising programme. 

Good Law Project is currently undergoing a process of upgrading its website, CRM, and campaign action tool kit.  This vacancy has arisen as the substantive postholder is being seconded to work on this project team.  They will still be within the organisation and will play a key role in the induction process for the interim and be on hand to answer questions and queries. 

The full job description, personal specification, Good Law Project values and structure chart can be found in this job pack.

Salary: £38,900 per annum (pro rata for part-time) with generous benefits including enhanced pension contribution, 25 days annual holidays plus public holidays. 

Hours: 35 per week over 5 days Monday to Friday. 

Contract type: 8 month fixed term contract

This is a full-time role however we would be willing to consider flexible options. 

Location: Working primarily from our office in central London (subject to any COVID-19 restrictions) with options for some flexibility to work from home.

How to apply: Please send a one 3-page document consisting of:

• • your CV (max one page) 
  • your cover letter of no more than two pages outlining:
    • why you are interested in the role
    • how you meet the requirements
    • what motivates you to work at Good Law Project
    • how your skills and experience would make you a suitable candidate for this role
    • whether you consider yourself to have a disability or not
    • that you have suitable facilities and space to be able to work from home safely should that be an option (excluding IT kit which Good Law Project will provide)
    • where you found out about the job opportunity 
    • include details of two employment referees
    • your availability on Monday 7 November 2022 for interview via Zoom 
      

We ask all candidates to send their 3-page document to chenda.mcmanus@tpp.co.uk  

The deadline for application is 11.59pm on 30 October 2022.

Interview details: We intend to hold interviews in person for short-listed candidates on Monday 7 November 2022. If you cannot make this date, please let us know in your cover letter. It’s important that you check your junk mail for emails from Good Law Project as well as your main inbox.

Encouragement of equal opportunity and reasonable adjustments: We welcome and encourage applicants from all backgrounds and do not discriminate on the basis of age, disability (physical or learning), LGBT or relationship status, pregnancy and maternity, race, religion and belief, sex or social class. We particularly welcome applications from racialised ethnic groups and/or those with lived experience of disadvantage. 

We guarantee to interview all applicants who consider themselves to have a disability provided they meet the essential criteria for the role.  If this applies to you, please flag that you have a disability in your cover email and we will contact you to check if there are any adjustments or special arrangements that you need to help you with either the application process or for an interview.