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Vacancy

Supporter Services Assistant

Key details

    Deadline

    17/11/2022 11:59 pm

    Salary

    £28,700 per annum (pro rata for part time) with generous benefits including enhanced pension contribution, 25 days annual holidays plus public holidays.

    Hours

    35 per week over 5 days Monday to Friday.

    Contract Type

    12 month fixed term contract with the possibility of a permanent contract at the end of this period. This is a full time role however we would be willing to consider flexible options.

    Location

    Hybrid working with an office in central London and options for flexibility for working from home. However you would be expected to attend the office around 2 days per week.

    Contact Link

    Apply now

About the Role

Reporting to the Supporter Services Manager, you will use your excellent communication and interpersonal skills to engage with Good Law Project supporters in a meaningful way and assist them with queries effectively and in a timely manner. You will support the set up of our new customer support system ZenDesk, and apply keen attention to detail and analytical skills to maintain our Customer Relationship Management (CRM) system, including collating and reporting valuable insight to the team in order to help improve our communications. 

The full job description, personal specification, Good Law Project values and structure chart can be found in this job pack.

About Us

Good Law Project is a not-for-profit campaign organisation that uses the law to create a better world. We challenge abuses of power, exploitation, inequality and injustice. We had a primary role in overturning the prorogation of Parliament in 2019 and have more recently been shining a light on the Government’s conduct throughout the pandemic. We fought for free laptops for children who could not access online education at home, pushed back when dodgy algorithms caused exams chaos, exposed the unlawful VIP lane for lucrative PPE contracts, and helped to force a Met Police investigation into the Downing Street parties. As we look to the future, we’re planning to help communities litigate for themselves, introduce lawyers to the causes they want to support, and use the law more to tackle poverty and its effects.

A bold, young organisation with a ground-breaking track record, we speak the truth and act with integrity. We are proud to be primarily funded by members of the public, which keeps us fiercely independent. Our organisation has experienced meteoric growth over the last two years.

Our close-knit team of staff work across four core areas: fundraising & communications, legal, operations and partnerships. We’re nimble and reactive to external events, which means Good Law Project suits people who thrive in a fast-paced environment and share our passion for upholding democracy, protecting the environment and ensuring no one is left behind. Our culture is one of openness and innovation that encourages all staff to pitch ideas and influence our direction. We are brave, honest and decisive – those are Good Law Project’s values. We recognise the value of our employees, individually and collectively, and are our commitment to investing in their welfare.

How to apply

How to apply: Please send a one 3-page document consisting of:

  • your CV (max one page) 
  • your covering letter of no more than two pages outlining:
    • why you are interested in the role
    • how you meet the requirements
    • what motivates you to work at Good Law Project
    • how your skills and experience would make you a suitable candidate for this role
    • If you have a disability, any adjustments or access requirements and how we can help you during the recruitment process
    • that you have suitable facilities and space to be able to work from home safely should that be an option (excluding IT kit which Good Law Project will provide)
    • where you found out about the job opportunity 
    • include details of two employment referees
    • your availability during week commencing 21 November 2022 for interview via Zoom 

We ask all candidates to send their 3-page document to [email protected] 

The deadline for application is 11.59pm on 17 November 2022.

Interview details: We intend to hold interviews in person for short-listed candidates during the week commencing 21 November 2022. If you cannot make this, please let us know in your covering letter. It’s important that you check your junk mail for emails from Good Law Project as well as your main inbox.

Encouragement of equal opportunity and reasonable adjustments: We welcome and encourage applicants from all backgrounds and do not discriminate on the basis of age, disability (physical or learning), LGBT or relationship status, pregnancy and maternity, race, religion and belief, sex or social class. We particularly welcome applications from racialised ethnic groups and/or those with lived experience of disadvantage. 

We encourage people with disabilities to advise us of any reasonable adjustments you may need during the recruitment process to ensure you have the opportunity to present yourself in a comfortable manner. Please mention your disability in your application. If your application demonstrates the essential criteria for the role, we will guarantee an interview and discuss any special arrangements you may need.

Contact Link

Apply now

Key details

    Deadline

    17/11/2022 11:59 pm

    Salary

    £28,700 per annum (pro rata for part time) with generous benefits including enhanced pension contribution, 25 days annual holidays plus public holidays.

    Hours

    35 per week over 5 days Monday to Friday.

    Contract Type

    12 month fixed term contract with the possibility of a permanent contract at the end of this period. This is a full time role however we would be willing to consider flexible options.

    Location

    Hybrid working with an office in central London and options for flexibility for working from home. However you would be expected to attend the office around 2 days per week.

    Contact Link

    Apply now